Help Centre

FlipTrade Group offers two MetaTrader account types: a Standard Account and a Raw Spread Account.

The Standard Account has no commission; instead, a small spread markup of 0.08 pips is applied above the raw interbank prices from our liquidity providers.

The Raw Spread Account provides direct access to raw interbank spreads with a commission of $7 per standard lot (round turn).

With FlipTrade Group, you can open a trading account without any minimum deposit requirement.

Our mission is to provide traders with the lowest spreads and fastest executions possible across over 1980+ Forex products including Forex, precious metals, stocks, futures and other CFDs on Commodities. We have invested heavily in technology and established strong relationships with some of the largest and most reliable pricing providers in the market.

To find more about products offering click here: range of products.

We also strongly suggest to thoroughly read our Account Terms available for the attached costs, risks and your responsibilities before deciding to trade with us.

This is one of the most frequently asked questions. The difficult part in understanding ECN and STP meanings is that those have been interpreted differently by many people. There are three main business models used by Forex brokers which differ by the way the transactions are handled and orders are executed: ECN, STP and Market Makers.

ECN: ECN stands for 'Electronic Communication Network' which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form a bid and offer price. In the Forex industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client, a liquidity provider or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution that may result in an offsetting order placed with a liquidity provider.

Flip Trade Group operates as an STP (Straight Through Processing) broker, meaning that all client trades are executed directly in the market without any dealing desk intervention.

In this model, when a client places a trade (buy/sell), the order is automatically routed to liquidity providers such as banks and financial institutions. The broker does not manually interfere or take the opposite side of the trade.

Opening an account is simple. Click on the Open a Live Account link and complete your application form.

Once your on-line application form has been approved by our accounts team you will be emailed your trading account login details and password.

Flip Trade Group is one of the world’s leading Forex CFD providers. The company was established with the vision of delivering fair and transparent Forex trading to active traders. Flip Trade Group is committed to offering solutions that were previously accessible only to professionals and large global investment banks, making them available to retail investors and traders worldwide. For additional information about Flip Trade Group, please visit the About Us page.

Flip Trade Group is a privately owned company established in 2025, built with the vision of delivering transparent and efficient trading services to global clients. The management team brings valuable industry expertise in forex and CFD markets, focusing on innovation, client satisfaction, and advanced trading solutions. The founders of Flip Trade Group are committed to creating a reliable trading environment, leveraging modern technology and professional market experience to serve both retail and institutional traders.

Flip Trade Group is regulated by the Financial Services Commission (FSC) of Mauritius.

Flip Trade Group holds client funds in segregated client money accounts with highly rated banks, ensuring that all client deposits are kept separate from the company’s operational funds and remain secure at all times.

FlipTrade Group hold client money in segregated client money accounts with a number of top rated International banks. We spread the client money across multiple banks to reduce the counterparty risk to any one bank.

FlipTrade Group collects only the personal information necessary to provide our services, verify your identity, meet regulatory requirements, and prevent fraud.

We do not sell or share your personal information with third parties for marketing purposes.

Our Privacy Policy provides full details on how your information is collected, used, and protected.

At FlipTrade Group, we take the protection of your personal and card information very seriously. We have strict security policies and procedures in place to safeguard all sensitive data.

You can review our Privacy Policy to understand how we collect, use, and protect your information.

If you suspect any unauthorized access to your FlipTrade Group account, change your trading platform and Client Area passwords immediately.

Ensure your passwords are stored securely and avoid using shared or public devices.

If you notice any suspicious activity or believe your account has been compromised, update your passwords right away and contact our support team immediately to report the issue.

FlipTrade Group has two MetaTrader account types: Standard Account and our market-leading Raw Spread Account. FlipTrade Group does not charge a commission on Standard Accounts; instead, we mark up the spread received from our liquidity providers. FlipTrade Group's Raw Spread Account shows the raw interbank spread received from our liquidity providers. On this account we charge a commission of $7 per standard lot round turn.

With FlipTrade Group, you can open a trading account with any minimum deposit requirement.

FlipTrade offers flexible leverage option 1:100 to 1:1000. You can change the leverage on your trading account via your Client Area.

FlipTrade Group allows you to open multiple trading accounts, with a maximum of up to 4 accounts.

You can easily create additional accounts through your Client Area.

The trading hours for gold (XAUUSD) are:
Opening time: 01:02 MetaTrader 5 Server Time
Closing time: 23:57 MetaTrader 5 Server Time

The trading hours for silver (XAGUSD) are:
Opening time: 01:00 MetaTrader 5 Server Time
Closing time: 23:59 (Friday 23:57) MetaTrader 5 Server Time

FlipTrade Group offers over 70+ currency pairs, including cryptocurrencies.

FlipTrade Group also offers CFDs in precious metals, CFDs on Commodities, indices, futures & shares.

FlipTrade Group offers its customers several ways of depositing funds into their trading account. Common deposit methods include bank / wire transfer, credit card, Skrill, Neteller, Apple Pay & Crypto. Our funding page provides further information about each method that we offer.

Deposits made using online methods such as crypto, wire transfer, credit cards, Neteller, and Skrill are typically processed instantly and reflected in your trading account.

Important Points

• Deposits usually appear instantly in your live trading account
• Withdrawal method must match your original deposit method
• Crypto (USDT): Instant transfers, similar to digital payment apps
• Maximum crypto processing time: 1–2 hours (usually completed within minutes)
• Available payment methods may vary by region

You can submit a withdrawal request directly from your Client Area. Requests are processed within the same business day.

Withdrawal Processing Times

• Crypto withdrawals: Processed on the same business day
• Bank withdrawals: Processed on the same business day
• Wire bank transfers: May take up to 2 business days to complete

Opening an account is simple. Click on the Open a Live Account link and complete the account application form.

Once your online application form has been approved by our accounts team you will be emailed your trading account and secure Client Area login details and password.

In accordance with the Anti-Money Laundering regulations under the Financial Services Commission (FSC), FlipTrade Group is required to verify your identity before opening a live trading account.

To complete verification, you must provide a valid Photo ID and Proof of Address.

Photo ID Requirements

• Must be clear and fully visible
• Must be issued by a government authority
• Name, signature, date of birth, and expiry date must be clearly shown
• Applicants must be 18 years or older

Proof of Address Requirements

• Must be issued within the last 6 months
• Must clearly display your full name and residential address
• Must match the details provided in your account application

No, FlipTrade Group does not pay interest on account balances in any currency.

FlipTrade Group does not accept clients from the United States.

Due to CFTC regulations, US residents are restricted from trading with brokers that are not regulated within the United States.

Yes, both hedging and scalping trading strategies. Our competitive spreads and fast execution make our platform suitable for day traders and scalpers.

However, the use of unethical or abusive trading practices may lead to account review. If any irregular or prohibited activity is detected, FlipTrade Group reserves the right to restrict or suspend the account and block funds in accordance with our terms and conditions.

FlipTrade Group is not able to open new positions over the phone.

However, if you need to close an existing position, you can contact our support team, and we will assist you based on your instructions.

For assistance, please email us at support@fliptradegroup.com.

No, you will not be charged any account inactivity fees.

While demo accounts and live accounts provide similar trading experiences, the demo accounts are predominantly used for familiarizing yourself with the trading platform and educational purposes only. We do not guarantee that the performance of a demo account will be the same as that of a live account as our demo accounts are not connected to our live trading environment.

Forex brokers use three main business models which differ in the way the transactions are handled and orders are executed: ECN, STP and Market Makers.

ECN: ECN stands for 'Electronic Communication Network', which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form bid and offer prices. In the Forex industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client or liquidity provider, or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution, which may result in an offsetting order placed with a liquidity provider.

STP: This term stands for 'Straight Through Processing' and is used when a Forex and CFD provider process all trades at market prices obtained from a liquidity provider. This price is simply passed on by the broker. This is not dissimilar to the ECN pricing model in that the price is not altered and there is no dealing desk intervention when the trade is processed; hence, it is known as STP.

Market Maker: Typically, market makers operate a dealing desk in order to create their own prices. These prices can be based on their own proprietary trading positions or overall risk exposure and may not reflect the prices in the underlying market.

Flip Trade Group operates as an STP (Straight Through Processing) broker, meaning that all client trades are executed directly in the market without any dealing desk intervention.

In this model, when a client places a trade (buy/sell), the order is automatically routed to liquidity providers such as banks and financial institutions. The broker does not manually interfere or take the opposite side of the trade.

When you trade with FlipTrade Group, you are trading with us as the principal, as is standard across the Forex and CFD industry.

We do not operate a proprietary trading book. Instead, we source our pricing from external, independent liquidity providers, and these prices are passed directly to you with no dealing desk intervention.

The prices we offer are streamed from various liquidity providers.

On our Raw Spread Account, the average spread on gold is 1.5 pip. Detailed information can be found on our spreads page.

On our Raw Spread Account, the average spread is 0.1 pip. Detailed information can be found on our spreads page.

All trades are filled based on the prices we stream on our trading platforms. We adopt a market execution model whereby stop loss and take profits orders are triggered based on their pre-set conditions and executed at the price available at that time. We do not offer guaranteed stop loss orders.

All trades are filled based on the prices we stream on our trading platforms. We adopt a market execution model whereby stop loss and take profits orders are triggered based on their pre-set conditions and executed at the price available at that time. We do not offer guaranteed stop loss orders.

Information regarding our swap rates can be found on our website. They can also be found from within the MetaTrader 5 platform.

Yes, we do offer oil as a spot and future commodity CFD product. More information can be found on our CFDs on Commodities product page.

Triple swap rates are charged on Wednesday. The reason for this is that spot Forex contracts have a two-day settlement period. For example, a spot Forex contract that occurred on Monday settles on Wednesday, a trade that occurred on Tuesday settles on Thursday, a trade that occurred on Wednesday settles on Friday, but a trade that occurred on Thursday settles on the following Monday. In this example, the trade that occurred on Thursday rolled through the weekend because the banks are closed on Saturday and Sunday. Triple rollover interest is applied to positions held open at 5pm New York time on Wednesday as this time marks the beginning of the new 24-hour trading day (Thursday).

You should note that swap rates can be negative or positive, depending on the currency pair traded and the prevailing interest rates at that time.

The most common reason is that incorrect prices have been referred to. You must refer to the bid prices to check whether the requested take profit price level on a buy trade has been reached or not. However, in the case of a sell trade, you must refer to the ask prices. It is also important to note that a standard account has 0.08 pip mark-up on the raw spreads. This spread mark-up does not appear in bid prices recorded on the chart by default.

FlipTrade Group margin stop out level on all trading platforms is 50%, which means that if your account's margin level drops to or below 50%, the system will start closing your open positions automatically. There is no guarantee that trades will be Stopped Out at exactly 50% margin level, as the 50% margin level threshold is merely a trigger for trades to be closed. Once the Stop Out mechanism is triggered, trades will be closed at the next available price, which may lead to the margin level on the account to drop below 50%.

FlipTrade Group provides negative balance protection to help safeguard clients from losing more than their account balance.

FlipTrade Group uses a market execution model. A market execution model means that all trades and pending orders are filled at the prices we stream on the platform at the time an order is placed.

No, FlipTrade does not offer instant execution.

Our average trade execution speed on currency pairs is approximately 35–60 milliseconds. Our trading servers are hosted in the Equinix LD1 data centres in London, and we maintain direct cross-connects with our liquidity providers to ensure fast, reliable, and low-latency trade execution.

FlipTrade Group offers a variety of partnership programs including, but not limited to, Introducing Brokers, Affiliates, etc. Detailed information can be found at the partnerships section on our website.

A demo trading account contains virtual money and is absolutely risk-free. Demo accounts are designed as an educational tool to familiarize customers with our trading platforms without losing real money.

To add funds to your demo trading account, go to Account Summary under the ‘Accounts’ section of your secure Client Area. Scroll down the page to go to your ‘Demo Accounts’ section. You can add virtual money to your demo account by clicking on the ‘Add Funds’ options marked with a green dollar ($) icon available at the end of the account row.

Please note that all client funds are held in segregated client money accounts with top International banks, away from the company’s own funds. Clients with a net credit balance at the time of insolvency can be paid both from funds that are held in the segregated trust accounts and also from the company’s other available funds. Fortunately, FlipTrade Group Market Global's corporate account balance is substantial and in the very unlikely event of insolvency those funds would cover clients, we well exceed the capital requirements set by our regulators.

Unfortunately, we are unable to offer you a personal trading advice that may impact your trading decisions. Trading Derivatives may not be suitable for all investors, so please ensure that you fully understand the risks involved and seek independent advice if necessary.

In Forex, ‘spread’ is the difference between the bid and the ask price.

FlipTrade Group has two MetaTrader account types, a Standard Account and our market leader, the Raw Spread Account. FlipTrade Group does not charge a commission on Standard Accounts; instead, it marks up the spread by 0.08 pip above the pricing rate received from our pricing providers. The FlipTrade Group Raw Spread Account shows the raw interbank spread received from our pricing providers. On this account, we charge commission of $7 per standard lot round turn.

FlipTrade Group supports the trading of micro lots. A micro lot in MetaTrader 4 is represented as 0.01, which is equivalent to 1000 units of the base currency.

‘Margin’ is the amount of money required in your account in order to open a position. Margin is calculated based on the current price of the base currency against USD, the size (volume) of the position and the leverage applied to your trading account. If you do not have sufficient free equity available, you will be unable to open a position on the trading platform. The free margin amount shown in the trading platform is the amount you have available to use should you wish to open additional positions.

Margin is calculated using the following formula:
Margin required = (current market price x volume) / Account leverage

In practice, this would be calculated as follows:
If you open a position of 0.1 (10000) in EUR/USD at the current market price of 1.35645 and your account has a leverage of 1:400, you would calculate the margin required as follows:
(1.35645 x 10000) / 400 = $33.91
In this example, the margin on this position would be $33.91; therefore, in order to open a position of this size you would require at least $33.91 in free margin in your trading account.

MetaTrader 5 allows pending orders to be set. Pending orders are stored on the trade server and are executed when the conditions set are met.

MetaTrader 5 allows trailing stop orders to be set from within the Trade terminal.

If you have no free margin, your positions will be stopped out. Under certain circumstances, your account balance can also become negative should the losses on the positions stopped out exceed your account balance.

FlipTrade's Margin call level is 50%. This means that you will receive a margin call when your equity is 100% of the margin required on your open positions. Equity is calculated as (Balance + Open Profit/Loss).

FlipTrade Group’s margin stop-out level is 30%. This means that if your margin level falls below 30%, your open positions will be automatically closed, starting from the largest losing position.

The margin level is calculated as:
Margin Level = (Equity / Used Margin) × 100%

Worked Example
Account equity: $10,000
Used margin: $1,000
Margin level = 1000%
If equity drops to $5,000: Margin level = 500%
If equity falls further to $299: Margin level = 29.9%
At this point, the margin level drops below 30%, and the system will automatically stop out (close) your positions.

FlipTrade Group offers a 25% deposit bonus of up to $1000 on eligible deposits.

Our MetaTrader platforms are set to automatically close your positions when your margin level falls to 50% or below (Stop Out level). This process is automated and is not a guarantee that your account will not enter into a negative equity situation. We recommend that you always maintain a balance in your account over and above your required margin. If the stop level is reached, a market order is triggered to close your open positions at the next available price in the market.

Events such as markets gapping over the weekend or on major holidays, where liquidity is thin, can increase the chance of your positions being stopped out and a negative equity situation occurring. We advise that you use stop loss orders to limit your risk and monitor the margin level in your account regularly. You will be responsible for any negative balance in your trading account.

You can keep your positions open for an indefinite period of time as long as there is no expiry attached to the product contract.

Yes, you may log in to multiple accounts on one platform using the MetaTrader 4 Multi Terminal. You may also install several instances of the MetaTrader 5 platform for each login.

Yes, it is possible to log in to your MetaTrader 5 account with the same username and password at the same time on different computers.

Slippage is an inherent part of financial markets. Whether you are trading Stocks, Futures, CFDs on Commodities or Forex, you will be subject to slippage. When you place a market order, you are requesting your order is filled at the current market prices; however, if the market has moved between the time you place your order and the time it has been filled, your order may be filled at a different price. Slippage can increase when markets become volatile, such as over new releases. You should keep this in mind when trading outside of normal market conditions.

A buy order is an instruction to purchase a specific asset. It is executed at the ask price and closed at the bid price.

A sell order is an instruction to sell a specific asset. It is executed at the bid price and closed at the ask price.

A buy limit order is placed below the current market price. It is executed when the ask price falls to or below your specified price.

A sell limit order is placed above the current market price. It is executed when the bid price rises to or above your specified price.

A buy stop order is placed above the current market price. It is triggered when the ask price reaches or exceeds your set stop price.

A sell stop order is placed below the current market price. It is triggered when the bid price reaches or falls below your set stop price.

A stop limit order combines a stop order and a limit order. Once the stop price is reached, the order becomes a limit order and is executed at the specified price or better.

A trailing stop is a dynamic stop loss that moves with the market when the price moves in your favor. It helps lock in profits or limit losses and does not move backward if the price reverses.

FlipTrade's MetaTrader 5 platforms handle hedged positions differently. On the MetaTrader 5 platform, if the account is perfectly hedged and does not require any margin, the positions will remain open. However, in the case of the cTrader platform, the margin is required for the direction carrying the higher volume and margin requirements, irrespective of whether the overall position of the account is perfectly hedged.

Please note that different hedge margin level and settings may be applied to different products and platforms. The option to hedge a position while in negative Free Margin may not be available across our full product offering. We suggest you make yourself fully aware of the product specifications of the instruments you are trading or intend to trade. We recommend establishing a demo account to familiarise yourself with the Hedging Mechanics and associated risks.

For further clarification, please contact our support team.

You are liable to pay a margin before the CFD product is issued, and you may be required to pay more margin before a trade is closed.

Account verification usually takes a few minutes but can take a couple of hours in some cases. If you have not heard back from our accounts team regarding the current status of your account application via email, we suggest you visit our live chat support or email us at support@icmarkets.com.

Yes, you can. As part of our Know Your Customer (KYC) procedure and Anti-Money Laundering (AML) requirements you are required to provide us with your identification. To ensure that your account application is approved, please submit the documents as outlined below in addition for each director.

Company Information

• Copy of your company’s constitution or articles or incorporation
• Certificate of Incorporation
• Details of directors and shareholders
• Company proof of address (utility bill or bank statement no older than 3 months)

All proof of residence documents must be no older than 180 days.

If you wish to convert your account to a swap-free account, you can request this by contacting our support team.

Once you meet the required eligibility criteria, your account can be reviewed and converted accordingly.

For assistance, please email us at support@fliptradegroup.com.

A document will not be approved if it does not meet the AML requirements outlined on our website. Should a document not be accepted by our compliance department, we will send you an email outlining why your document was not accepted.

You can provide an additional form of primary ID.

Whilst we welcome clients from all over the globe, governmental restrictions along with our company policies prohibit us from opening accounts from restricted and/or OFAC sanctioned countries.

To update your residential address details, please contact us using your registered email at support@fliptradegroup.com including your latest residential proof of address stating your name and new address. The address document must be no older than 180 days.

Documents must be uploaded via your Secure Client Area.

You can log onto your Client Area from our webpage or from the login link sent to you at the time your account was opened. If you have forgotten your password you can easily reset it.

Your trading account details can be found under the account details from inside your Client Area, you can also find this information in the email we sent you when you opened your trading account.

You are able to create additional demo or live accounts from within your Client Area.

Yes, you can transfer funds between your trading accounts from inside your Client Area.

You can withdraw funds from your FlipTrade Group trading account by submitting a withdrawal request through your Client Area. Available withdrawal methods depend on the method you used to fund your account.

• Deposit using Neteller - Withdrawals processed by Neteller (1% charge)
• Deposit using Skrill - Withdrawals processed by Skrill (1% charge)
• Deposit using Crypto - Withdrawals processed by Crypto (free of charge)
• Deposit using Wiretransfer - Withdrawals processed by wire transfer (1% charge)

Deposits made via cryptocurrency or local bank transfer are also usually instant. However, some methods may take longer depending on the provider and processing conditions.

Withdrawal processing times depend on the method selected:

• Cryptocurrency: Instant
• Local Bank Transfer: Within 24 hours
• Wire Transfer: 2–7 business days
• Skrill: 1 business day
• Neteller: 1 business day

We do not process withdrawals outside business hours.

Yes, it is possible for a withdrawal request to be declined. Should your withdrawal request be declined, we will send you an email explaining why it was declined and what to do next. If you have any questions, simply respond to the email or contact us on live chat 24/5.

You can view deposits and withdrawals to and from your trading accounts by going to the report history page in your Client Area.

You can easily change the password of your trading account from the Client Area by selecting the change trading account password page.

If you forget the password used to log in to your Client Area, you can simply reset it. A temporary password will then be sent to the email address you provided in the registration process.

You can easily change your account leverage from your Client Area. Simply go to Manage Account, select your account number, choose your desired leverage, and submit your request.

No, there are no fees for transferring funds between your trading accounts. If you are transferring to a trading account in a different currency, you should be aware of the currency conversion rate, which you will need to agree to proceed with the transfer.

The time it takes to receive your withdrawal depends on the method used. You can check detailed timelines on our withdrawal page.

• Cryptocurrency: Instant
• Wire/Bank Transfer: Up to 24 hours
• Other Methods: Processing time varies depending on the selected method

You can download the trading platforms we offer from the downloads page in your Client Area.